Duty Manager - Front Office & Guest Services (Contract)

Join Mirah Hospitality and Leisure, a premier name in Bali’s hospitality industry, as our Duty Manager and play a pivotal role in delivering exceptional guest experiences. Based in the vibrant city of Denpasar, Bali, you will oversee the smooth operation of the front office and ensure that every guest feels welcome and well-cared for. This is a full-time contract position offering a competitive salary of IDR 8,000,000 - IDR 12,000,000 per month.

As a Duty Manager, you will be responsible for managing the front office operations, handling guest inquiries, and ensuring that all guest services are delivered with a high level of professionalism and efficiency. You will work closely with the hotel's management team to maintain the highest standards of service and guest satisfaction. This role offers a unique opportunity to be part of a dynamic and growing hospitality company in one of the world's most beautiful destinations.

📋 Tanggung Jawab Pekerjaan

• Oversee the smooth operation of the front office, including check-in and check-out processes.
• Handle guest inquiries and complaints, ensuring a high level of customer satisfaction.
• Manage the reservation system and ensure accurate and up-to-date guest records.
• Coordinate with housekeeping, dining, and other departments to ensure seamless guest services.
• Monitor and maintain the front office's cleanliness and organization.
• Provide exceptional guest experiences by anticipating their needs and addressing them proactively.
• Work closely with the hotel's management team to implement and improve service standards.
• Ensure compliance with hotel policies and procedures, as well as local regulations.

🎓 Kualifikasi & Syarat

• Minimum of 3 years of experience in front office management or a related role in the hospitality industry.
• Proven track record of delivering exceptional guest services and customer satisfaction.
• Strong organizational and multitasking skills, with the ability to manage multiple tasks and priorities.
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests and colleagues.
• Familiarity with hotel management software, such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Ability to work in a fast-paced, high-pressure environment, with the ability to remain calm and composed under stress.
• Fluency in English, both written and spoken, is a plus but not strictly required.
• Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred but not mandatory.

🛠️ Keahlian

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