Customer Service Representative (CSR) - GraPARI (Contract) - Bali

Join Infomedia Nusantara, a leading provider of customer experience solutions in Indonesia, as a Customer Service Representative (CSR) for GraPARI in beautiful Bali! This contract-based role offers an exciting opportunity to deliver exceptional service to our valued customers while enjoying the vibrant culture and stunning landscapes of Bali. As a CSR, you'll be the face of our company, ensuring that every customer interaction is smooth, efficient, and memorable.

In this role, you'll handle incoming calls, emails, and chats from customers, providing them with accurate information and resolving their queries promptly. You'll also be responsible for maintaining our customer database, tracking customer feedback, and reporting any issues to the relevant teams. With your strong communication skills and dedication to customer satisfaction, you'll play a crucial role in enhancing our customers' experience with GraPARI.

This is a full-time contract position, offering a competitive salary of Rp 4,500,000 - Rp 6,000,000 per month. If you're a passionate and customer-focused individual looking to make a difference in the world of customer experience, we invite you to apply and join our team in Bali!

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, emails, and chats from customers, providing them with accurate information and resolving their queries promptly.
• Maintain and update our customer database, ensuring that all customer information is accurate and up-to-date.
• Track and monitor customer feedback, identifying trends and areas for improvement.
• Report any issues or concerns to the relevant teams, ensuring that they are addressed in a timely and efficient manner.
• Collaborate with other departments to ensure that customer needs and expectations are met.
• Adhere to company policies and procedures, ensuring that all interactions with customers are in line with our values and standards.
• Provide exceptional customer service, going above and beyond to ensure customer satisfaction.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Strong communication skills, both verbal and written, in Indonesian.
• Excellent problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with CRM software, such as Salesforce or Zendesk, is a plus.
• Bachelor's degree in Business Administration, Communication, or a related field is preferred.
• Proven track record of delivering exceptional customer service and achieving customer satisfaction.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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