Customer Service Agent - Banking Call Center (Bandung)

Join Infomedia Nusantara as a Customer Service Agent in our dynamic Banking Call Center team based in Bandung. This role offers a unique opportunity to engage with customers, provide exceptional service, and contribute to the success of a leading banking institution. As a Customer Service Agent, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a seamless banking experience. Our team is dedicated to delivering outstanding customer service, and we are looking for passionate individuals to join us.

In this role, you will use industry-standard tools such as CRM systems, IVR (Interactive Voice Response), and call management software to handle customer interactions efficiently. You will also have the opportunity to develop your skills and grow within the company, with training programs and career advancement opportunities available. If you are a customer service enthusiast with a passion for banking, we invite you to apply and be part of our team.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer calls and inquiries related to banking services
• Provide accurate and friendly information to customers
• Resolve customer issues and complaints promptly and professionally
• Document customer interactions and maintain accurate records
• Use CRM systems and call management software to track customer information and interactions
• Collaborate with the team to ensure high levels of customer satisfaction
• Adhere to company policies and procedures
• Participate in training and development programs to enhance skills and knowledge

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the banking industry
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Proficiency in using CRM systems and call management software
• Ability to work under pressure and meet targets
• Good knowledge of banking products and services
• Familiarity with IVR (Interactive Voice Response) systems
• Ability to work in a team environment and collaborate effectively

🛠️ Keahlian

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